1. Ticket Sales and Delivery

• All tickets are sold directly by us as the official organiser of each event, unless stated otherwise.

• Tickets are delivered electronically via email upon successful payment. It is your responsibility to provide a correct email address and check for delivery.

• Ticket prices may include additional fees (e.g., service, processing, or booking fees), which will be clearly shown before checkout.

• All sales are final, except as outlined in the refund section below.



⸻



2. Event Information and Changes

• We reserve the right to make changes to event details such as venue, date, time, or lineup due to operational, safety, or artist-related reasons.

• If a performer (including international acts) cannot appear due to circumstances beyond our control (e.g., visa issues, illness), we may substitute a performer, reschedule the event, or cancel it.

• Updates will be communicated via email and posted on our social media platforms as soon as practicable.



⸻



3. Cancellations and Refunds

• If an event is cancelled by us, you will be offered either a refund or a ticket to a rescheduled event (if applicable).

• If an event is rescheduled, your ticket will remain valid for the new date. Refunds for rescheduled events will only be offered in specific circumstances, at our discretion.

• We do not offer refunds for inability to attend due to personal circumstances, including travel issues, visa denials, illness, or change of mind.

• Refunds, where applicable, will be processed to the original payment method and may take up to 30 days, depending on your bank or payment provider.



⸻



4. Admission and Conduct

• Entry is only permitted with a valid ticket and, where required, matching photo ID.

• We reserve the right to refuse admission or remove individuals from the event for disruptive, unsafe, illegal, or intoxicated behavior. No refund will be issued in such cases.

• Entry after the event start time may be restricted at our discretion.

• We recommend checking the official website of each venue for the most accurate and up-to-date information, as it may vary by location.



⸻



5. Ticket Restrictions

• Tickets are for personal use only and must not be resold or transferred for commercial purposes.

• Any resale or attempted resale of a ticket at a price higher than the original purchase price may result in cancellation without refund.

• Tickets must not be duplicated or altered in any way.



⸻



6. International Artists and Force Majeure

• Many of our performers travel from overseas. While we take all reasonable steps to ensure their participation, we are not liable for cancellations or alterations due to issues beyond our control, including immigration delays, illness, or flight disruptions.

• We are not liable for changes or cancellations resulting from force majeure events, such as natural disasters, pandemics, government actions, or other circumstances beyond our reasonable control.

• If an event is canceled, a full refund will be offered. If an event is rescheduled, tickets will remain valid for the new date, and refunds may be offered at our discretion.



⸻



7. Age Restrictions

• Some events may have age restrictions, such as R18, 16+, or all-ages, based on venue policies or event content.

• Age restrictions will be clearly stated on the event page. You are responsible for reviewing and complying with them before purchasing tickets.

• Entry will be denied without a valid, government-issued photo ID if required, and no refund will be provided in such cases.

• Where allowed, minors attending all-ages events may be required to be accompanied by a responsible adult.



⸻



8. Local Laws and Venue Policies

• Events are subject to the laws and regulations of the country and venue in which they take place.

• You agree to comply with all local laws, venue-specific rules, and any safety or conduct guidelines provided by event staff.

• We will highlight important legal or venue-specific requirements on each event’s page when applicable.



⸻



9. Liability Disclaimer

• Attendance at our events is at your own risk. We are not responsible for any injury, loss, or damage sustained at the event unless caused by our proven negligence.

• We are not responsible for lost, stolen, or damaged tickets or personal belongings.



⸻



10. Website Use and Intellectual Property

• You agree not to use our Website for unlawful purposes or in any way that could harm our services or other users.

• All Website content, including text, graphics, logos, and images, is our property or used under license. It may not be copied, modified, or reused without our prior written consent.



⸻



11. Governing Law and Jurisdiction

• These Terms are governed by the laws of New Zealand.

• Any disputes relating to these Terms or your use of our services will be resolved in the courts of New Zealand.



⸻



12. Contact Information



If you have any questions about these Terms or need support, please contact us:

📧 Email: info@198ent.com