At 198 Entertainment, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our ticketing services or visit our website.
1. Information We Collect
We collect personal information when you interact with us, including:
Contact Information: Name, email address, phone number, and billing address.
Payment Details: Payment method and transaction details (note: we do not store full credit/debit card numbers).
Ticketing Information: Events you’ve purchased tickets for and related preferences.
Technical Data: IP address, browser type, device information, and website usage data (collected via cookies and analytics tools).
2. How We Use Your Information
We use your personal information to:
Process your ticket orders and payments.
Deliver electronic tickets and event updates.
Communicate important changes, cancellations, or reschedules.
Provide customer support.
Improve our website, services, and customer experience.
Comply with legal obligations and prevent fraud or misuse.
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
Trusted service providers (e.g., payment processors, ticketing platforms, email services) who help us operate our services.
Venue operators or event partners when necessary for entry or safety compliance.
Authorities or regulators if required by law, court order, or for legal proceedings.
All third parties are contractually required to protect your data and use it only for specified purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access, misuse, or disclosure. These include:
Encrypted data transmission (SSL).
Secure payment processing via PCI-compliant platforms.
Access controls and regular system monitoring.
While we take all reasonable precautions, no internet transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
Access and correct your personal data.
Request deletion of your data (subject to legal or operational requirements).
Withdraw consent for marketing communications at any time.
Request a copy of your personal data in a portable format.
To exercise any of these rights, please contact us at 📧 info@198ent.com.
6. Cookies and Analytics
We use cookies and similar technologies to:
Understand how users interact with our website.
Improve functionality and performance.
Deliver targeted content and promotions.
You can manage or disable cookies via your browser settings, although some features of our website may not function properly without them.
7. Data Retention
We retain your personal data only as long as necessary for the purposes described above or to meet legal, tax, or regulatory obligations. Once no longer required, data is securely deleted or anonymised.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised “Last Updated” date.
